We offer a 21 Day money back guarantee on all the goods we supply you. This means if you wish to return any item that you have purchased within 21 days of purchase you may do so providing the goods are complete and unused in their original packaging with the original tags intact and attached. The 21 day period starts from the day after you receive the goods. If you have received the incorrect goods or the goods you have received are faulty or damaged you must advise us within a reasonable time of receipt using the contact details below stating the exact nature of the problem.
If you wish to return an item please call us on 01326 561562 or email us at info@Cycle Logic.co.uk stating the reason for return and your order number from your invoice.
We will refund your credit or debit card for the goods that you return (excluding delivery costs) when we receive your goods back into our warehouse (or within 20 days of cancellation of an order if you exercise your right to cancel). If the goods are returned due to an error on our part or the goods have been delivered faulty or damaged, we will also refund you for the delivery costs.
Please ensure when you are returning goods to ourselves that you use a reputable delivery service that can provide you with evidence that they have delivered your goods back to us. For advice on the best ways to return goods please contact our customer services department on 01326 561562.
Warranty Returns
For items that have been used and are subsequently considered or found to be faulty please contact us for a returns number. We reserve the right to return goods to the original supplier for their inspection and assessment. Subject to this inspection we may offer a repair, replacement or credit in the event of an item being faulty or return the item to you if the warranty claim has been rejected. Please ensure that all goods returned to us for warranty assessment are in a clean and hygienic condition – any poo poo pants or similar will not be considered for warranty and returned to you.
