Orders over £25 are free of delivery charges but extra large or special order items may be charged at £10.00 delivery (UK mainland) regardless of order total. This will be advised at the point of ordering.
Although we would prefer that our customers collect bikes in store so that we can adjust and fit to suit the rider we understand that this is not always possible. All our bikes are assembled in our workshop and are ready to ride. If a bike is to be delivered by courier we will remove the pedals, front wheel and turn the handlebars and package it safely into a cardboard bike box ready for next day delivery. It will require minimal reassembly on arrival and will include instructions on how to do this.
We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. You will be contacted to arrange a convenient time once your order has been processed.
If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address.
If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.
Returns: If the order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email on firstname.lastname@example.org or by post by writing to Cycle Logic Ltd, -13 Meneage Road, -Helston, -Cornwall, -TR13 8BQ. All refunds under this returns policy will be paid within 30 days of you notifying us, providing that the merchandise has been collected by our courier, any items being returned must be in their original packaging to prevent any further damage.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cancellations: You can cancel an order at any time up to 7 days from the date of delivery as long as the items remains intact by contacting us via email on email@example.com or by post by writing to Cycle Logic Ltd, -13 Meneage Road, -Helston, -Cornwall, -TR13 8BQ. You will have responsibility for looking after the items until we collect it, we will reimburse the price of the items within 30 days from the date of which you inform us that wish to cancel the order, provided that the order has been collected by the courier.